The key to a successful live event is audience engagement. Open up for a chat or monitor a Q&A and you can invite viewers to take an active part in the conversations happening around your live event. In the TwentyThree backend you can moderate the chat and questions coming in before, during and after your live event. You can control the chat feed, take part in the conversation, answer questions, delete posts and even promote specific comments on your page.

There are two main ways for monitoring conversations before, during and after your live event; through Chat and Taking Questions.

Chat and questions can be displayed automatically on the event page as soon as the features are enabled in the planning grid. Note that they might not appear on the event page even though you've activated the features in the TwentyThree backend. If this happens you need to activate the necessary layout-blocks to your event page. Read more about layout for event pages here.

Activating and monitoring the chat

On the live event page you can allow viewers to talk to each other in real time in the chat. To activate the chat, simply go to the backend of the event where you wish to enable the chat and click the + sign for more options. Then select Let visitors chat in the Promotion section and choose "Yes, all viewers can take part in the conversation".

As you are monitoring a live stream, you'll be able to participate in the conversations happening in the chat directly from the TwentyThree backend. Simply click the tab called "Chat" which is where you can take part in the conversation, answer questions and delete posts.

Taking Questions

You can let viewers ask questions to participate in the event even if they just happen to be online. To open the event up for questions, simply go to the backend of the live event and click the + sign for more options. Then select Start taking questions in the Promotion section and select "Yes, viewers can ask questions". As a live host you can read, delete and answer questions directly in the TwentyThree backend by going to the "Questions" tab in the live event.

TwentyThree users or unnamed viewers

TwentyThree users will automatically post questions with their TwentyThree username and profile picture. Other viewers will need to type in their name to start chatting or asking questions, unless they have registered for the event with their name.