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Using and controlling cookies with TwentyThree

The TwentyThree platform, webinars and video players use cookies as a part of the service. These cookies are part of managing security, performance, analytics and more, and when you deploy the platform for your organization you will have high degree of control of how cookies are set and used. 

Categories: Necessary cookies or analytics cookies?

The platform uses a number of necessary cookies as a part of the product. These required cookies are used, for example, when a video editor logs in to the product; to remember when a video collector has been filled; or to secure access to webinars for registrants. The platform also uses necessary cookies to load balance traffic and optimize performance. Below and in the product these cookies are labeled as “necessary cookies”.

Additionally, the platform can be set up to make use of analytics cookies to track visitor usage patterns to use for example in contact profiles and for detailed video analytics. This includes visitor across across sessions along with referrer tracking and compilation of embed sources. If you choose only to use necessary cookies, some analytics information may become inaccurate. Below and in the product these cookies are labeled as “analytics cookies”.

These additional cookies serve not only to provide more accurate analytics, but can also greatly improve the user experience on the platform. For example, a user will be able to join a webinar directly even if registered days earlier.

In some cases the expiration time of a cookie determines whether it is functions as a necessary cookie for a single session – or as a long-lasting analytics cookie used to track usage across browsing sessions.

Types: Visitor cookies or login cookies

Cookies are used for three types of contexts: 

Selecting category: Cookie settings for a workspace

Workspace administrators can select cookie settings for a workspace using the Privacy and GDPR Dashboard. It is possible to choose between two different modes:

When these settings are changed, the selected option start will having effect for future visits to platform.

Cookies set by the platform

Visitor cookies

Cookie nameTargetCategoryPurposeDuration in "Necessary cookies" modeDuration in "Analytics cookies" mode
uuidVisitorsNecessary or AnalyticsStores a unique identifier for the visitors.Session90 days
[site_id]_uVisitorsNecessary or AnalyticsStores a unique identifier for the visitors.Session90 days
[site_id]_pVisitorsNecessary or AnalyticsStores which properties the viewer has submitted through collectors and webinar signup forms.Session90 days
[site_id]_mVisitorsNecessary or AnalyticsStores which tracking identities have been mapped to integrated marketing automation platforms such as Marketo or HubSpot.Session90 days
inlinecollectorobjectVisitorsNecessary or AnalyticsStores which properties the viewer has submitted through collectors and webinar signup forms.Session90 days
playerEngagementVisitorsNecessary or AnalyticsStores the duration of video playback for activating conditional collectors.Session90 days
comment_nameVisitorsNecessary or AnalyticsStores the user's preference for name as displayed in video commentSession90 days
_visual_swf_refererVisitorsNecessary or AnalyticsStores the website address that referred traffic to the video player.SessionSession
session_refererVisitorsNecessary or AnalyticsStores the website address that referred traffic to the video player.SessionSession

User login cookies

Cookie nameTargetCategoryPurposeDurationDuration when user checks "Keep me logged in"
ad_user_loginUsersNecessarySet when a user logs in using username/password or single sign-onSession90 days
ad_user_login_secureUsersNecessarySet when a user logs in using username/password or single sign-onSession90 days
api_base_urlUsersNecessaryThe base URL for loading API content for the logged in user.Session90 days
ad_secure_tokenUsersNecessarySet when a user logs in using username/password or single sign-onSessionSession
remotelogin_redirectsUsersNecessaryStores the state during the negotiation of single sign-on loginSessionSession
saml_redirect_infoUsersNecessaryStores the state during the negotiation of single sign-on loginSessionSession
saml_[random]UsersNecessaryStores the state during the negotiation of single sign-on loginSessionSession
browseSelectionUsersNecessaryStores state when using the batch editing option in the product.SessionSession
ajs_anonymous_idUsersNecessaryUsed by TwentyThree to collect usage data to improve the user experienceSessionSession
ajs_group_idUsersNecessaryUsed by TwentyThree to collect usage data to improve the user experienceSessionSession
ajs_user_idUsersNecessaryUsed by TwentyThree to collect usage data to improve the user experienceSessionSession

Load balancing cookies

Cookie nameTargetCategoryPurposeDuration
ad_session_idLoad balancingNecessaryTechnical cookie used to load balance traffic between servers.30 minutes

Managing dynamic cookie consent (preview)

In some cases it’s important to deploy further cookie consent management, where visitors can opt in to tracking cookies. With our dynamic cookie content feature enabled visitors will default to only receiving necessary cookies” and we offer a JavaScript framework that allows customer to programmatically upgrade the user context to also include analytics cookies.

This feature is currently in preview. Contact our support to get access to integrate dynamic cookie consent.

Additional cookies when using Connect

The platform offers the ability to integrate with third-party products through Connect. A number of the integrated services use cookies as well. For example, Google Analytics, HubSpot, Marketo and other marketing services will be setting cookies when enabled. This means that you will need to ensure that additional services used alongside TwentyThree also adhere to your cookie policy.

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