Using and controlling cookies with TwentyThree

The TwentyThree platform, webinars and video players use cookies as a part of the service. These cookies are part of managing security, performance, analytics and more, and when you deploy the platform for your organization you will have high degree of control of how cookies are set and used. 

Categories: Necessary cookies or analytics cookies?

The platform uses a number of necessary cookies as a part of the product. These required cookies are used, for example, when a video editor logs in to the product; to remember when a video collector has been filled; or to secure access to webinars for registrants. The platform also uses necessary cookies to load balance traffic and optimize performance. Below and in the product these cookies are labeled as “necessary cookies”.

Additionally, the platform can be set up to make use of analytics cookies to track visitor usage patterns to use for example in contact profiles and for detailed video analytics. This includes visitor across across sessions along with referrer tracking and compilation of embed sources. If you choose only to use necessary cookies, some analytics information may become inaccurate. Below and in the product these cookies are labeled as “analytics cookies”.

These additional cookies serve not only to provide more accurate analytics, but can also greatly improve the user experience on the platform. For example, a user will be able to join a webinar directly even if registered days earlier.

In some cases the expiration time of a cookie determines whether it is functions as a necessary cookie for a single session – or as a long-lasting analytics cookie used to track usage across browsing sessions.

Types: Visitor cookies or login cookies

Cookies are used for three types of contexts: 

Selecting category: Cookie settings for a workspace

Workspace administrators can select cookie settings for a workspace using the Privacy and GDPR Dashboard. It is possible to choose between two different modes:

When these settings are changed, the selected option start will having effect for future visits to platform.

Cookies set by the platform

Login cookies

Cookie nameTypeCategoryPurposeDurationDuration when user checks "Keep me logged in"
ad_user_loginLoginNecessarySet when a user logs in using username/password or single sign-onSession3 months
ad_secure_tokenLoginNecessarySet when a user logs in using username/password or single sign-onSessionSession
ad_user_login_secureLoginNecessarySet when a user logs in using username/password or single sign-onSession3 months
api_base_urlLoginNecessary Session3 months
local_cache_super_pLoginNecessarySet when a user logs in. These cookies are purely designed for presentational purposes. They are never used nor stored on the server. Session3 months
local_cache_user_iconLoginNecessarySet when a user logs in. These cookies are purely designed for presentational purposes. They are never used nor stored on the server. Session3 months
local_cache_user_idLoginNecessarySet when a user logs in. These cookies are purely designed for presentational purposes. They are never used nor stored on the server. Session3 months
local_cache_user_nameLoginNecessarySet when a user logs in. These cookies are purely designed for presentational purposes. They are never used nor stored on the server. Session3 months
local_cache_user_pLoginNecessarySet when a user logs in. These cookies are purely designed for presentational purposes. They are never used nor stored on the server. Session3 months
local_cache_visitor_pLoginNecessarySet when a user logs in. These cookies are purely designed for presentational purposes. They are never used nor stored on the server. Session3 months
remotelogin_redirectsLoginNecessaryStores the state during the negotiation of single sign-on loginSessionSession
saml_redirect_infoLoginNecessaryStores the state during the negotiation of single sign-on loginSessionSession

Visitor cookies

Cookie nameTypeCategoryPurposeDuration in "Necessary cookies" modeDuration in "Analytics cookies" mode
uuidVisitorNecessary or AnalyticsStores a unique identifier for the visitors.Session3 months
[site_id]_uVisitorNecessary or AnalyticsStores a unique identifier for the visitors.Session3 months
[site_id]_pVisitorNecessary or AnalyticsStores which properties the viewer has submitted through collectors and webinar signup forms.Session3 months
[site_id]_mVisitorNecessary or AnalyticsStores which tracking identities have been mapped to integrated marketing automation platforms such as Marketo or HubSpot.Session3 months
inlinecollectorobjectVisitorNecessary or AnalyticsStores which properties the viewer has submitted through collectors and webinar signup forms.Session3 months
local_cache_total_engagementVisitorNecessary or AnalyticsStores the time used in the player to watch video in a particular session.SessionSession
_visual_swf_refererVisitorNecessary or AnalyticsStores the website address that referred traffic to the video player.SessionSession
session_refererVisitorNecessary or AnalyticsStores the website address that referred traffic to the video player.SessionSession
chatnameVisitorNecessary or AnalyticsStores the user's preference for name as displayed in webinar chatsSession3 months
comment_nameVisitorNecessary or AnalyticsStores the user's preference for name as displayed in video commentSession3 months
playerVolumeVisitorNecessary or AnalyticsStores the user's preference for player volumeSession3 months

Load balancing cookies

Cookie nameTypeCategoryPurposeDuration
ad_session_idLoginNecessaryTechnical cookie used to load balance traffic between servers.Session

Managing dynamic cookie consent (preview)

In some cases it’s important to deploy further cookie consent management, where visitors can opt in to tracking cookies. With our dynamic cookie content feature enabled visitors will default to only receiving necessary cookies” and we offer a JavaScript framework that allows customer to programmatically upgrade the user context to also include analytics cookies.

This feature is currently in preview. Contact our support to get access to integrate dynamic cookie consent.

Additional cookies when using Connect

The platform offers the ability to integrate with third-party products through Connect. A number of the integrated services use cookies as well. For example, Google Analytics, HubSpot, Marketo and other marketing services will be setting cookies when enabled. This means that you will need to ensure that additional services used alongside TwentyThree also adhere to your cookie policy.

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