Subprocessors

We use third-party services to help us delivery TwentyThree. Some of these services act as subprocessors of personal data in line with our Terms of Service and our Data Processing Agreement. Please refer to the appropriate policies for details.

All current subprocessors are listed below, and you can subscribe to email notifications in the case of changes to the list.



Netgroup

Link: https://www.netgroup.dk
Country: Denmark
Address: Store Kongensgade 40 H, 1264 Copenhagen K
Business registration number: DK-26093503

TwentyThree operates its own VisualCloud infrastructure, and owns or controls access to the infrastructure that is used to host and store data uploaded to the Service. This hardware infrastructure is located in two co-location facilities run by Netgroup and located in Denmark, Europe.


Fastly

Link: https://www.fastly.com
Country: United States
Data Transfer Framework: Standard Contractual Clauses
Address: 475 Brannan St. #300. San Francisco, CA 94107
Business registration number: C3362131

Fastly, Inc provides content distribution and encryption certificates for traffic transmitted to and from the Service. To optimize performance of this delivery Fastly caches content on its servers, but neither personal data nor other content is stored permanently by Fastly.


Amazon AWS

Country: Ireland
Link: https://aws.amazon.com
Address: One Burlington Plaza, Burlington Road, Dublin 4
Business registration number: IE-390566

Amazon Data Services Ireland Limited (AWS) delivers services that are part of the Service offering. This includes video transcription, DNS services for resolution of domain names and along with the processing and delivery of both transactional and marketing email from the service. AWS is used for data backups, including of personal data, from the Service.


Twilio

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://www.twillio.com
Address: 375 Beale St, San Francisco, CA 94105
Business registration number: C3152782

Twilio, Inc as a part of TwentyThree infrastructure between broadcasters and presenters. Twilio’s network is used for signaling and connection establishment between parties, but is not used to deliver video to viewers.


Sentry

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://www.sentry.io
Address: 132 Hawthorne St, San Francisco, CA 94107
Business registration number: C3808470

Functional Software Inc. (Sentry) is a debugging and support tool used by TwentyThree to collect automated error reporting for users logged in to the platform. This allows us to capture more details about user-facing issue and to resolve such issues more expediently. To serve this purpose, Sentry compiles and stores detailed error information.


Stripe

Country: Ireland
Link: https://www.stripe.com
Address: One Spencer Dock, North Wall Quay, Dublin 1
Business registration number: IE-513174

Stripe Payments Europe, Ltd is the payment provider used by TwentyThree to process credit cards payments from its customers. Stripe processes personal data of the person paying for a subscripting including names, email, company name and credit card number.


ChurnZero

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://churnzero.net
Address: 1100 15th St, Washington, DC 20005
Business registration number: 5757608

ChurnZero is used to collect usage analytics for customers logged into the Service in order to improve the user experience. ChurnZero processes personal data of logged-in users including name, email address, title, browsing activity and any email and/or chat conversation.


Segment

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://segment.com
Address: 100 California St Suite 700, San Francisco, CA 94111
Business registration number: C3480679

Segment.io, Inc is used to collect usage analytics for customers logged into the Service in order to improve the user experience. Segment processes personal data of logged-in users including name, email address, title and product usage.


Amplitude

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://amplitude.com
Address: 631 Howard Street, Floor 5, San Francisco, CA 94105
Business registration number: C3523379

Amplitude is used to compile usage analytics for the service in order to improve the user experience. Amplitude processes personal data of logged-in users including name, email address, title and product usage.


Userflow

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://getuserflow.com
Address: 403 Alameda Padre Serra, Santa Barbara, CA 93103
Business registration number: C4553583

Userflow is an onboarding software used to create product introductions. Userflow processes personal data of logged-in users including name, email address, title and product usage.


Google Cloud

Country: Ireland
Link: https://cloud.google.com
Address: Gordon House, Barrow Street, Dublin 4
Business registration number: IE-368047

Service from Google Ireland Limited (Google Cloud) are used to transcribe and translate videos.


HubSpot

Country: United States
Data Transfer Framework: Standard Contractual Clauses
Link: https://www.hubspot.com
Address: 25 First Street, Cambridge, MA 02141
Business registration number: 000955519

HubSpot, Inc is used to collect usage analytics for users logged into the Service. HubSpot is also used for both chat and email conversations with the TwentyThree team. HubSpot processes personal data of logged-in users including name, email address, title, browsing activity and any email and/or chat conversation.