Subprocessors

We use third-party services to help us delivery TwentyThree. Some of these services act as subprocessors of personal data in line with our Terms of Service and our Data Processing Agreement. Please refer to the appropriate policies for details.

All current subprocessors are listed below, and you can subscribe to email notifications in the case of changes to the list.



Netgroup

Link: https://www.netgroup.dk
Country: Denmark
Address: Store Kongensgade 40 H, 1264 København K
Business registration number: DK-26093503

TwentyThree operates its own VisualCloud infrastructure, and owns or controls access to the infrastructure that is used to host and store data uploaded to the Service. This hardware infrastructure is located in two co-location facilities run by Netgroup and located in Denmark, Europe.


Fastly, Inc

Link: https://www.fastly.com
Country: United States (certified with the EU-U.S. and Swiss-U.S. Privacy Shield)
Frameworks: https://www.privacyshield.gov/participant?id=a2zt0000000TNGUAA4
Address: 475 Brannan St. #300. San Francisco, CA 94107
Business registration number: C3362131

Fastly provides content distribution and encryption certificates for traffic transmitted to and from the Service. To optimize performance of this delivery Fastly caches content on its servers, but neither personal data nor other content is stored permanently by Fastly.


Amazon Data Services Ireland Limited

Country: Ireland
Link: https://aws.amazon.com
Address: One Burlington Plaza, Burlington Road, Dublin 4
Business registration number: IE-390566

Amazon (“AWS”) delivers services that are part of the Service offering. This includes DNS services for resolution of domain names along with the processing and delivery of both transactional and marketing email from the service. AWS is used for data backups, including of personal data, from the Service.


Twilio, Inc

Country: United States (certified with the EU-U.S. and Swiss-U.S. Privacy Shield)
Frameworks: https://www.privacyshield.gov/participant?id=a2zt0000000TNLbAAO
Link: https://www.twillio.com
Address: 375 Beale St, San Francisco, CA 94105
Business registration number: C3152782

Twilio as a part of TwentyThree infrastructure between broadcasters and presenters. Twilio’s network is used for signaling and connection establishment between parties, but is not used to deliver video to viewers.


Functional Software Inc. (Sentry)

Country: United States (certified with the EU-U.S. and Swiss-U.S. Privacy Shield)
Frameworks: https://www.privacyshield.gov/participant?id=a2zt0000000TNDzAAO
Link: https://www.sentry.io
Address: 132 Hawthorne St, San Francisco, CA 94107
Business registration number: C3808470

Sentry is a debugging and support tool used by TwentyThree to collect automated error reporting for users logged in to the platform. This allows us to capture more details about user-facing issue and to resolve such issues more expediently. To serve this purpose, Sentry compiles and stores detailed error information.


Stripe Payments Europe, Ltd

Country: Ireland
Link: https://www.stripe.com
Address: One Spencer Dock, North Wall Quay, Dublin 1
Business registration number: IE-513174

Stripe is the payment provider used by TwentyThree to process credit cards payments from its customers. Stripe processes personal data of the person paying for a subscripting including names, email, company name and credit card number.


Intercom R&D Unlimited Company

Country: Ireland
Link: https://www.intercom.com
Address: 2nd Floor Stephen’s Court, 18/21 Stephen’s Green, Dublin 2
Business registration number: IE-3273393EH

Intercom is used to collect usage analytics for users logged into the Service. Intercom is also used for both chat and email conversations with the TwentyThree team. Intercom processes personal data of logged-in users including name, email address, title, browsing activity and any email and/or chat conversation.


HubSpot, Inc

Country: United States (certified with the EU-U.S. and Swiss-U.S. Privacy Shield)
Frameworks: https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG
Link: https://www.hubspot.com
Address: 25 First Street, 2nd FloorCambridge, MA 02141
Business registration number: 000955519

HubSpot is used to collect usage analytics for users logged into the Service. HubSpot is also used for both chat and email conversations with the TwentyThree team. HubSpot processes personal data of logged-in users including name, email address, title, browsing activity and any email and/or chat conversation.


Natero, Inc

Country: United States, certified with the EU-U.S. and Swiss-U.S. Privacy Shield
Frameworks: https://www.privacyshield.gov/participant?id=a2zt0000000TQwjAAG
Link: https://www.natero.com
Address: 201 San Antonio Circle, Suite 290, Mountain View, CA 94040
Business registration number: C3546782

Natero is used to collect usage analytics for users logged into the Service. Natero processes personal data of logged-in users including name, email address, title and browsing activity.